What is RO (Repair Order)?
The official document that tracks the work performed, parts used, and labor charged on a vehicle in the service department.
Understanding RO (Repair Order) in Dealership Operations
A Repair Order (RO) is generated anytime a vehicle enters the dealership's service drive. It acts as the legal contract between the dealership and the customer (or the dealership's own sales department, in the case of internal reconditioning). The DMS tracks open ROs to manage technician dispatching, parts inventory, and final billing.
How CarSalesSoftware.com Handles RO (Repair Order)
Our all-in-one dealership operating system includes dedicated tools to help you manage ro (repair order) more efficiently. Stop paying for disconnected systems and bring everything into one unified platform.
Related Glossary Terms
ACV (Actual Cash Value)
The true wholesale value of a vehicle, representing what a dealership is willing to pay for a trade-in or purchase at auction.
Automotive CRM
Customer Relationship Management software tailored for auto dealerships to track leads, manage follow-ups, and monitor the sales pipeline.
Back-End Gross
Profit generated in the F&I office through financing reserve and the sale of aftermarket products.