What is Up?
Dealership slang for a prospective customer who walks onto the lot or enters the showroom.
Understanding Up in Dealership Operations
An 'Up' refers to a fresh customer opportunity. The term comes from the 'Up System', a method used to ensure salespeople take turns greeting customers fairly. When a customer arrives, the next salesperson in line is 'up'. Modern CRM systems log these 'ups' electronically, tracking how many walk-ins the dealership received, which salesperson took them, and whether the interaction resulted in a sale.
How CarSalesSoftware.com Handles Up
Our all-in-one dealership operating system includes dedicated tools to help you manage up more efficiently. Stop paying for disconnected systems and bring everything into one unified platform.
Related Glossary Terms
ACV (Actual Cash Value)
The true wholesale value of a vehicle, representing what a dealership is willing to pay for a trade-in or purchase at auction.
Automotive CRM
Customer Relationship Management software tailored for auto dealerships to track leads, manage follow-ups, and monitor the sales pipeline.
Back-End Gross
Profit generated in the F&I office through financing reserve and the sale of aftermarket products.